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Dan5
Advocate

Taken payment but still getting cancelled

nowtv has taken my monthly sport membership payment but I’ve received emails saying failed to take payment I thought it was a mistake at first but now I’m going to get my membership cancelled even though it took my payment 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Dan5 

What does it show on your account payments section?

https://www.nowtv.com/gb/account/payments

Otherwise report with staff via live chat. Which is accessed by clicking “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help