19-07-2020 17:12
Hi, just got a sky sports monthly pass but even though it shows on my account, it is still saying I need to buy a pass to watch? Any help please?
19-07-2020 17:37
19-07-2020 17:38
It is a mobile pass, and I’m trying to use it on my iPhone XS. Been trying for over an hour now and I feel like cancelling it already lol
19-07-2020 17:45
Any ideas @Saint1976 ? I’ve tried logging in on a couple of different devises but the outcome is still the same
21-07-2020 9:23
@Anonymous User apologies for the late reply but I'm having issues with my account and keep getting locked out. Just to be sure, you know that the mobile pass only has access to 5 channels (Sky Sports Premier League, Sky Sports Action, Sky Sports Arena, Sky Sports Racing and Sky Sports News) and doesn't work on tablets or laptops
If you're selecting one of those channels and still get the same message log out of the app, go to your account online, manage account>devices and if your mobile is listed delete it. Log back into the app and select one of the channels included with the mobile pass.
If your mobile device isn't listed or you still get the same message you'll need to contact live chat or email customerservices @ nowtv.com (ensuring no spaces).