02-01-2023 21:39
On that device, have you logged into it? Paying for a membership without logging in with the same account will stop you watching NOW.
What membership did you take out?
What are you trying to watch?
On the device app go all the way to the bottom until you see a row of options. One should be “account” in there you will see if any account is signed in. This is where you will need to log in.
02-01-2023 21:43
I have samsung s7+ and i cannot watch anything. I tried to watch game of thrones but not possible.
What is the name of my membership I don't know but I paid £10
02-01-2023 21:48
Have you logged in to the app using the same account that you paid with for your entertainment membership?
02-01-2023 21:51
No i did not. Because I couldnot download the app because of my device.
02-01-2023 21:54
As long as the mobile is running on Android 5.0 or later then you should be able to download NOW. Is your Google play account set up for the UK?
https://help.nowtv.com/article/install-now-app-on-android-smartphone-tablet
02-01-2023 22:13
It doesnot set up for UK.
02-01-2023 22:34
Then that’s why you can’t find it to download it. The Google play account absolutely must be set up for UK in order for you to download the app.
02-01-2023 22:37
If you do a Google search I’m sure that will point you in the right direction to change your “country” for the Google play account. Only then when it’s changed to the UK can you download the app.
02-01-2023 22:38
So do you think refund is possible?