Payment says successful but got email telling me it wasn't

[Lavman]

Previous card was stolen, I've updated card details to my new card, will payment be taking automatically? I've tried to go on website to pay but can't, and I can't live chat an advisor, will my service be terminated 

[RoyB]

@Lavman 

Why can’t you Live Chat?

https://help.nowtv.com/article/how-to-submit-a-complaint

[Lavman]

Chatbot limited responses, sends me to bills and payments and there is no
option to pay securely instead it suggests calling and entering card
details.

I want to be able to talk to a person to confirm I've paid or not before I
possibly pay twice

[RoyB]

@Lavman 

The Nowbot is not Live Chat!

“Avoid ‘Get Help Quicker’ on this screen. This leads to the Nowbot, an AI bot that might well assist you in navigating the Help; but as you need to talk to Live Chat, you have already gone beyond that, and all the Nowbot can bring you is frustration.”

[Lavman]

How do I get onto live chat? I can't seem to find the option anywhere.
It mentions TV customers can use live chat but for broadband you can only
call?

[RoyB]

@Lavman 

I gave you the link:-

https://help.nowtv.com/article/how-to-submit-a-complaint

and if you follow it, you should see this:-

and then you press the big green ‘Chat Online’ button, and away you go.

But are you now saying your issue is with Broadband?

Oh well then, use any of these phone numbers:-

0330 041 2518, 0330 041 2462, 0800 759 1213 or 0330 332 3050

if any don’t work, just use another, but please let me know about the invalid one(s).