Hi @Steph
It’s not a good idea to post the same issue in multiple threads as the advice you receive might not be as useful with details spread across two threads.
For you to have been billed for NOW via Amazon the membership must have been taken out on an Amazon device logged in to your Amazon account and 1-click payment must have been enabled on that Amazon account. The subscription itself has nothing to do with Amazon they simply manage the payment side if you choose this payment method. This payment will be visible in your Amazon purchase history, have you checked to see if it is there, and if so when exactly it was purchased? Could someone else with access to the device have purchased it by mistake?
If it isn’t in your purchase history have you confirmed your card has actually been charged? If no charge has been taken the email could simply have been a phishing email and not genuine?
What happens when you log into your NOW account and click the cancel membership button beneath the Cinema membership?
