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Newbie

Payment Taken but dont want service

Hi today my sky sports subscription was taken (forgot to cancel) I cancelled it immediately BUT I dont want the service this month either as there is no sport anyway. I would like a refund but no-one at nowtv is available, how do we get someone to handle this refund ? 

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Legend 5
Legend 5

Re: Payment Taken but dont want service

Hi @woolfy100 

fill in the form at the link below

https://account.nowtv.com/payments/query/incorrect-charge

 

As long as now TV can see that the sports pass hasn't been used since it was last we knew then they will most likely refund you. Due to the current situation though. It might take them a bit longer to respond than it normally would

 

remember to give as much information as you can

 

Hope this helps😀

 


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.