10-01-2023 14:21
It’s more usual for any credit to be applied to your next bill and not refunded directly to your payment method. The exception being any credit after (broadband) cancellation, in which case it’s usually paid after about a month.
07-02-2023 21:36
I have the same issue. Broadband canceled but the credit isn't being applied to the TV bill and no refund given on the account.
07-02-2023 21:39
Call the broadband team using the number from the below link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1