New customer: my phone line isn't working. The check my line service is broken too. How to get help?

[Joolz1]

Hi - does anyone have a phone number for a human
I am a new Now broadband and calls the customer, and my phone line isn't working. The check my line service is also broken, the help pages go in a loop on the website, and the chat service is a bot that also goes on a loop. Any humans out there who can help?

[schnapps]

Hi @Joolz1 

Use the telephone number in this link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

The line is open between 8am to 8pm and from the auto phone message if none says telephone line problem has an option number to pick, then just press the key pad number prompted for Broadband and it will still get you through to the relevant Team.