08-12-2022 20:59
The last two months I have notice that some new monthly subscriptions have been added without me knowing and I've had to cancel them again today. But am still getting billed for them.
It's Entertainment £9.99, an cinema £9.99 packages and something called nowtv boost £4.99
I only want internet no TV packages are needed.
Am now out of pocket by £50.00
Anyone else have this issue with NOW?
08-12-2022 21:06
@Anonymous User
You should put a payment PIN on your account to ensure no future memberships can be activated without your say so.
https://help.nowtv.com/article/change-pin-settings
To stand any chance of a refund you will have to contact live chat by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint