@Kirsty1990klh
That’s what happens when the membership is purchased, regardless of how quickly you hit cancel the payment will have already come off.
Two things to do straight away.
Put a payment PIN on your account.
https://help.nowtv.com/article/change-pin-settings
Speak with staff via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership
FYI that I do not work for NOW, just a NOW customer trying to help
