09-12-2021 19:34
Because I am partially deaf I asked my daughter in law to set up my account for me. I have just realised the account has been set up using her name, not mine. I have looked on here to try and change it but it keeps pointing me to a phone number. I can't hear very well on a telephone and my daughter in law tried to call but they won't speak to her. What can I do?
09-12-2021 22:11
@Anonymous User
Tell Now that she has your permission to speak for you, as you have accessibility issues, and then put her on the line.
Then they can’t refuse to speak to her, and she can get it changed for you.