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Stumac
Mentor

Additional billing

Hi I signed up for a trial package of Now entertainment at £11.98, I've noticed a £1 charge which I assume is an authorisation payment but have since been billed an additional £5 for boost almost a week later. I will double check but this was either included in the original offer or not something I signed up for.

Regards 

Stu

1 Solution
gavs82008
Legend 5
Legend 5

@Stumac 

It is part of the offer. You get a week free boost, then it’s £5 a month unless cancelled.

 

https://www.nowtv.com/offers

60F9A75A-3C19-40B4-980C-06683211AF4E.png

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

6 Replies
gavs82008
Legend 5
Legend 5

@Stumac 

It is part of the offer. You get a week free boost, then it’s £5 a month unless cancelled.

 

https://www.nowtv.com/offers

60F9A75A-3C19-40B4-980C-06683211AF4E.png

FYI that I do not work for NOW, just a NOW customer trying to help
Stumac
Mentor

Yeah thanks I finally found that, cancelled it and then they offered it for £2 so I've went with that as I didn't realise it was standard definition, last time I let my missus order anything lol as I wouldn't have ordered it. Who broadcasts in standard definition when we mostly all have 4k tvs.

RoyB
Legend

@Stumac 

 

While it certainly isn’t 4K, and isn’t even Full HD unless you have Boost, it’s 720p, ‘HD Ready’, which is rather better than standard definition.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Stumac
Mentor

Yeah I don't think I could watch it without boost. Will see how the trial goes and decide whether to get a box etc.

gavs82008
Legend 5
Legend 5

@Stumac 

All you need is one of the compatible devices mentioned on the link below. 

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now

 

You will be very lucky to get a device by NOW because they no longer sell them. If you don't have a device I would strongly recommend an Amazon Fire Stick or a full blown Roku Stick.

FYI that I do not work for NOW, just a NOW customer trying to help
Stumac
Mentor

Yeah I meant a more generic device like a stick, I play it on my ps4 which isn't ideal as it obviously uses a lot of power just to use as a streaming device.

I'll see how much use the family make of it before investing more cash.