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Anonymous User
Not applicable

‎27-08-2022 15:23

NOW TV not letting have our fixed discount rate

HI,

 

My now tv membership was cancelled due to my card being lost and payment was not able to be taken.

I have entered my new card and now the membership is not there for the price we signed up for.

Any ideas please?

0
1 REPLY 1
gavs82008
Legend 5
Legend 5

‎27-08-2022 15:27

@Anonymous User 

When you cancel any membership the discounts will automatically be lost.

You can try going onto live chat and asking staff if they can reapply the discounts. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help