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Anonymous User
Not applicable

NOW TV Membership



I have just picked up an e-mail saying the following;


Thanks for your recent bundle purchase, which included a NOW Sports Mobile Membership for six months. We just wanted to confirm that your membership has now been added to your account.


Totally incorrect as I did not sign up for this, nearly 0200hrs so I will now have to wait until morning to discuss with SKY, how can something like this happen?



Legend 5
Legend 5

@Anonymous User 

If I were you, I would

  1. Change your password
  2. Put a payment PIN on your account
  3. Speak to staff via live chat, make sure to click "chat online"



FYI that I do not work for NOW, just a NOW customer trying to help

@Anonymous User


Have a look in your account at Devices, and see if there is a device you don’t recognise, or one you don’t recognise the time and date of usage of. This may give a clue as to where the breach was, at home, close to home, or totally unknown.


Changing your password won’t affect anyone who is already logged in and staying logged in, and normally I would reconnect you additionally use Force Stop when changing your password, but this doesn’t seem to be working at present.


But hopefully this is something the team at Live Chat can do for you,


Payment PIN, absolutely, set that. If I had my druthers, I’d have Now enforce the setting of that for everyone as they set up their account.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.