NOW TV Membership

[Anonymous User]

Hi...

I have just picked up an e-mail saying the following;

Thanks for your recent bundle purchase, which included a NOW Sports Mobile Membership for six months. We just wanted to confirm that your membership has now been added to your account.

Totally incorrect as I did not sign up for this, nearly 0200hrs so I will now have to wait until morning to discuss with SKY, how can something like this happen?

Matt

[gavs82008]

@Anonymous User 

If I were you, I would

1. Change your password
2. Put a payment PIN on your account https://help.nowtv.com/article/change-payment-pin-parental-pin-settings
3. Speak to staff via live chat, make sure to click "chat online" https://help.nowtv.com/article/how-to-submit-a-complaint

[RoyB]

@Anonymous User

Have a look in your account at Devices, and see if there is a device you don’t recognise, or one you don’t recognise the time and date of usage of. This may give a clue as to where the breach was, at home, close to home, or totally unknown.

Changing your password won’t affect anyone who is already logged in and staying logged in, and normally I would reconnect you additionally use Force Stop when changing your password, but this doesn’t seem to be working at present.

But hopefully this is something the team at Live Chat can do for you,

Payment PIN, absolutely, set that. If I had my druthers, I’d have Now enforce the setting of that for everyone as they set up their account.