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Anonymous User
Not applicable

‎11-11-2020 14:17

My TV packages are gone

Hi there, i had the cinema, entertainment and kids package - have had for about 3 years now, but they have gone! It now displays a message saying i need to sign up. Can someone look into this for me please? I would like things back the way they were!

 

Thank you. 

 

O_Duilleain

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3 REPLIES 3
RoyB
Legend

‎11-11-2020 14:28

@Anonymous User 

 

What’s ‘It’ in this context?

 

The problem you are getting is usually that you have signed in on a wrong account number - can you double-check this?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Anonymous User
Not applicable

‎11-11-2020 16:40

In response to RoyB's comment

Sorry I have a Now TV box - the black roku one. 

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Anonymous User
Not applicable

‎11-11-2020 16:41

In response to RoyB's comment

So no need to sign in or out it’s been on as normal for years and I’ve only ever had the one account 

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