@Anonymous User
It won’t be done on the forum. You have to speak to staff via live chat or email.
Since it’s been done before have you put a payment PIN on your account? As this would stop anything new being activated without your say so.
https://help.nowtv.com/article/change-pin-settings
Also make sure you don’t have a duplicate account just in case.
https://help.nowtv.com/article/find-an-account
Live chat can be accessed by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Email address for support in below picture.
