@Anonymous User
When you press the cancel button you have several steps to go through when cancelling. Did you go through these steps or just stop after pressing the cancel button once?
Because if it you when through the whole process you should have received a notification email to confirm that the particular membership was cancelled. Also you HAVE to cancel ALL members individually as they are separate memberships.
For any sort of refunds you have to speak with staff, nothing will be resolved on the forum. In fact staff seldom reply so you always have to go straight to source.
Live chat by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or email support by using the picture below for the address.
