30-11-2023 8:23
I keep getting emails saying I haven’t paid for BOOST and I’m gonna loose my membership although I have paid and i Have checked on payment history . Something weird going on. I also realise how much I’m paying for it all
30-11-2023 8:29
Is it possible that it's referring to another account with the same payment information?
https://help.nowtv.com/article/find-an-account
Otherwise it does sound strange. Does your account (in NOW) show you've got an active boost membership?
https://www.nowtv.com/gb/account/membership
If I were you to be super safe jump onto live chat and speak with staff to explain your concerns. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership