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Le
Advocate

Keep getting emails saying I haven’t paid

I keep getting emails saying I haven’t paid for BOOST and I’m gonna loose my membership although I have paid and i Have checked on payment history . Something weird going on. I also realise how much I’m paying for it all 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Le 

Is it possible that it's referring to another account with the same payment information?
https://help.nowtv.com/article/find-an-account

Otherwise it does sound strange. Does your account (in NOW) show you've got an active boost membership?
https://www.nowtv.com/gb/account/membership

If I were you to be super safe jump onto live chat and speak with staff to explain your concerns. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help