Installation of Phone Line but I already have one

[Weaves]

Hello,

I am trying to order Super fibre but it is telling me that I need an engineer to come and install a new line. I do not need a new line as I already have one, it has just not been used for 18 months due to using another provider.

How do I get around this in the order process?

Thanks

[gavs82008]

@Weaves 

You are best to call the broadband team in the morning after 8am to find out a suitable solution. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485