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Anonymous User
Not applicable

Hi how do i get a online bill with my proof of address?

 

Hi, I need to get a now broadband bill with my proof off address but they don't have the name or address on the bills.

 

Is there anyway i can get one issued online?

 

Thank you. 

8 REPLIES 8
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I don't believe NOW offer a detailed NOW Broadband Bill with the customers address on them.

 

If you need a bill with these details for proof of identity living at an address, then you may have to use another utility bill instead such has gas, electricity, water etc.

 

You could send them an email asking for this information, but don't hold your breath if the information is not forthcoming.

 

Use the email address on this screen shot below.

 

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

RoyB
Legend

@Anonymous User 

 

You need a bill that came through your letter box for proof of address 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

@Anonymous User did you manage to get the bill with your address on it?

Anonymous User
Not applicable

Any luck getting that bill with address l Imran?

gavs82008
Legend 5
Legend 5

@Anonymous User 

Try calling the broadband team, however my understanding is that they don't provide this. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks gavs82008,

Do you happen to know if I will get a printed contract with my address on with the delivery of the router?

gavs82008
Legend 5
Legend 5

@Anonymous User 

Sorry bud I’m neither staff nor a broadband customer with NOW, just basing it from experience with what I’ve seen over the years on the forum. Have been with NOW broadband in the past but was 5 years ago.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Appreciate the help ...cheers