@Jamie6236
You took out either entertainment or cinema which is £9.99, or took out a entertainment offer and cinema was given as a 7 day free trial then £9.99 unless cancelled.
https://www.nowtv.com/offers
Also NOW do NOT take direct debits for any TV membership. It is reoccurring payments.
Eitherway it is't handled on here as staff don't monitor this forum in that way. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for
You want live chat to speak with staff. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers
FYI that I do not work for NOW, just a NOW customer trying to help
