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Charged for phone calls I didn't make

I noticed that in August I have been charged for 5 phone calls I didn't make - two calls to a local number and three calls to a number in Barbados. The thing is, I don't have a phone connected to my landline, I've not had one for years now, and I am physically unable to make phone calls for this reason. I also don't recognise the numbers listed on the bill and there is nobody else living at my address who could have made a call from the landline if it was physically possible (but it isn't).

Raised this with customer service this morning and it took the agent some time to understand that the landline is activated because it's needed for broadband but never used for making calls. They said they will escalate this with the network team. When I asked if I can have outgoing calls blocked from the landline (or at least international calls), I was told this is not possible. I am now absolutely petrified that I will end up with a huge bill for phone calls I have not made. I also don't understand how it is possible to be charged for phone calls physically not made from the landline. 


Has anyone had this issue before or recently? Thanks. 




It is rare, but not unknown. Now will abolish the charges, and/or refund you.

Customers really ought to be able to tell Now that they don't want phone call capability on their broadband landline, either incoming or outgoing.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

Thank  you Roy, really helpful. I have just seen my bill having it debit my account at and there is a £15 charge for 2x Calls to BT - however same situation, we do not even own a physical handset!