Change name

[Indi]

I want to do the simplest of things - change the name on my account (as it is my exes). I can’t do this manually and I’ve received no help at all from NOW! Can anyone on Earth help me with this simple task?

[gavs82008]

@Indi 

Don't think you can. Try speaking to staff via live chat by clicking 'chat online' within the green box. Don't hit 'get help quicker' as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

[Jayach]

If your Ex's name is on the account, it is their account, so no you can't change the name.