Try to pay bill online, keeps saying payment not taken! Imagine being deaf and can’t make phone calls yet all that’s offered is contact us on the phone! Trying to find online web chat is a task in itself!
You can fill out this web form. https://help.nowtv.com/complaints
Or email address for support is in the below picture.
Thank you. My partner will ring tomorrow. Web form takes days. Thank you so much though.