Did you cancel Entertainment about a month ago, and forgot, and it’s just run out?
But like @gavs82008, we need to know exactly what happened. Did the internet stop? Did the TV stop? Were you watching Entertainment at the time? How did it stop? What did the screen show?
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.