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Anonymous User
Not applicable

‎16-08-2020 13:00

Broadband Cancellation - Upcoming Payments still showing charge

Hi All,

 

I organised for my broadband to be cancelled after the end of my 12 month offer that is coming up soon. However, the Upcoming Payments section still displays a broadband charge to be paid at the rate of that broadband without the offer. 

 

Is this just a matter of Upcoming Payments only updating on the day the broadband officially cancels, or should I get in touch with someone to avoid getting this charge? 

 

Thank you!

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎17-08-2020 8:02

@Anonymous User 

If you are still concerned I would give the broadband team a call to put your mind at rest. 

FYI that I do not work for NOW, just a NOW customer trying to help
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