@hdr
Was this checking your bank statement or the bills & payment section on your NOW online account?
If it's from your NOW online account my payments section I would double check your bank statement to see if the money was taken.
My father thought his payments was up to date by checking his NOW online account, but because he messed up adding his new bank card the actual payments didn't go through even though the NOW online account payment section said otherwise.
Or perhaps the message was sent in error if it was an email or should have gone to another customer which I have seen in the past.
If everything looks in order against your actual bank statement then perhaps contact NOW either via live chat if it's a TV Membership or by phone if it's a Broadband related bill.
