Billing issues

[Clairebagel]

I signed up to a now entertainment membership on the 28th May which should be 6.99 a month, but there has been an attempted payment from my account last night from NOW, of 9.99. Not sure why I’m being charged as one: I’ve already paid for this month just a week ago and two: it shouldn’t be 9.99 but 6.99. 

[gavs82008]

@Clairebagel 

Sounds like you took the offer which include free trials of cinema and boost, which are then £9.99 and £6 unless cancelled.

Take any assumption staff will reply away now because they simply won't.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Speak to staff via live to get it sorted. Make sure to be signed in and use the button under 'How to get in touch'.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

[MrsG]

Hi, the same has happened to us & their 'bot' isn't working 😠

[RoyB]

@MrsG 

Don't use the bot, don’t ever select ‘Get Help Quicker’.

Follow the tried and trusted advice given by @gavs82008 in the posting above yours, and get to chat with a live person at Now.