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Anonymous User
Not applicable


I’m getting billed £7.99 and then £11.99 straight after for NOWTV and I don’t understand why I’m getting charged twice with two different amounts.
Legend 5
Legend 5

Hi @Anonymous User 


The charge for £7.99 would suggest you have an active entertainment pass where the £11.99 charge would be a cinema pass.


If you don't want these services then you need to go to My Account whilst logged in on here and under the Passes & Vouchers section you need to cancel them.


When you cancel a pass you need to go through all the step by step instructions on screen (approx four steps) until you get the green thumbs up cancelled confirmation.