Billing discrepancy in the last 4 months..(taking more money from the account without my consent)

[RajeshR]

Hi.. Without my consent or communication from NOW, they have changed the monthly pricing twice in the last 4 months... Tried to speak to the customer service and while speaking the executive, the calls are getting disconnected and not calling me back.. 

Frustrated with the service and looting the money.

[redchiz1]

Is this in relation to broadband, or TV?

[RajeshR]

Broadband

[redchiz1]

OK, give them a call on 0330 332 3050, they won't respond here I'm afraid. Or try the complaints number: 0800 759 1213.

[gavs82008]

@RajeshR 

See this link.

https://help.nowtv.com/article/changes-to-your-broadband-membership