@Andover
If you are holding for Now Broadband support, that is the best and only thing you can do in the circumstances.
An £8 jump we could explain as the operation of a slightly sneaky discount withdrawal. The rest might be phone calls, made by you, or erroneously ascribed to you.
Or it might be something else; but we are all just fellow-customers here, with no access to your billing information.
Only Now themselves, who I presume you are holding for, have the inside skinny.
But when you find out, it will be helpful if you can post their explanation here, so we can better advise the next punter along….
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
