@Anonymous User
The usual cause of this problem is that you have two accounts, and you bought the pass on one, but you are looking at the other one instead.
How do you know that the payment was made Friday; is this just from looking at your bank account, or does it show up in My Account/Bills & payments, on the account where you are being asked to buy a pass?
And can you please check there, and also in My Account/Passes & vouchers, to see what shows up there?
If you can see the payment for an Entertainment pass last Friday, but no pass shown running, then you need to get on to Live Chat as described at the bottom of my post here.
But if this is not the case, then I suggest that you check your account details on the affected device, make a note of them, log out, and then log in again with what you think your account details are.
If this does not fix things, and you cannot recall any second account you might have set up, then contact Live Chat, as here:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
