26-02-2024 14:53
overcharged 42.01 for a cinema pass for now Tv, unable to get in contact with bot, I have been robbed.
26-02-2024 16:20
@Alan45
The cinema membership is £9.99, so not sure where you are getting £42.01 from. What does it show on your account?https://www.nowtv.com/gb/account/payments
To speak with staff you DO NOT use the bot. You want live chat.
Make sure to be signed in and use the ‘How to get in touch’ drop down.https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership
Finally lower your expectations in thinking staff will reply as it wont happen. See this link for the purpose of the forum.https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for
