Hi and welcome to the forum,
Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display pop-up sub-windows (ie: windows within windows). Here's what you need to do: -
- Click on the following: Manage my account link.
- Scroll down to the 'Contact Us' button on the bottom left of the web page and click on it.
- A new web page should open up with the 'Live Chat' button at the top right of the page.
- Click on the 'Live Chat' button and a new window should open up, with a range of drop-down options and a 'Request Chat' button.
Cheers
