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Anonymous User
Not applicable

Problem preventing playback

Hi

I'm unable to watch any series or films for more than a minute or so on my iPad Air 2.  The message is 'WiFi not available'. I have the 4g switched off for any streaming as I don't want a huge bill from my mobile provider. 

I have no problems with Netflix or YouTube, just your app. I have even been in touch with my broadband provider and they've confirmed that there's nothing wrong from their side. 

I have deleted the app, turned my iPad off and back on, reinstalled the Nowtv app, but to no avail! 

What next? Should I just cancel my subscription? Cause it's costing me for both film and tv programs at nearly £17 per month and so far I've wasted my money! 

10 REPLIES 10
Simon-J
Community Manager
Community Manager

Hi @Anonymous User,

 

Are you running any kind of anti-virus or firewalls on the PC? - do you also have anything installed for recording the screen at all?

 

Thanks

 

 

Simon

NOW TV Team