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Advocate

iPhone 6s app not working

Account has active passes which are working fine on nowtv box and iPad, but when accessing through iPhone 6s App, account says no active passes..!! I have reinstalled app and logged in again multiple times but nothing..!! any ideas..?

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3 Replies
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NOW TV Team (Retired)

Re: iPhone 6s app not working

Hi @iPhone6s

 

Thanks for your post 

 

Please check that your location is turned on and your settings are pointing to the UK.

 

Thanks 

 

Sue

NOW TV Team

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Advocate

Re: iPhone 6s app not working

Hi, yes location is on and uk, I have quit all other apps restarted and re launched app.
Still says no active passes!!

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Community Manager
Community Manager

Re: iPhone 6s app not working

Hi @iPhone6s,

 

Thanks for posting.

 

This might sound obvious but can you check the username on your box is the same as the one you're using on the iPhone? you can do this by going to the "My account" menu on the NOW TV Box app.

 

I only suggest this as it's quite a common issue it's possible to log in with a Sky ID which might be what's happening. 

 

Thanks

 

Simon

NOW TV Team

 

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