11-10-2015 1:04
Hi
I'm unable to watch any series or films for more than a minute or so on my iPad Air 2. The message is 'WiFi not available'. I have the 4g switched off for any streaming as I don't want a huge bill from my mobile provider.
I have no problems with Netflix or YouTube, just your app. I have even been in touch with my broadband provider and they've confirmed that there's nothing wrong from their side.
I have deleted the app, turned my iPad off and back on, reinstalled the Nowtv app, but to no avail!
What next? Should I just cancel my subscription? Cause it's costing me for both film and tv programs at nearly £17 per month and so far I've wasted my money!
13-10-2015 12:37
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I'm sorry for the issues you have encountered when trying to use your iPad.
Can you please let us know if you are still experiencing this issue?
If you are can you please ensure that your iPad is up to date and running the latest software?
Do you experience this issue as soon as you launch the app or when you try to play content?
Can you please also try resetting your wireless router, and then re-connect your iPad to this connection?
Thanks,
Karl
NOW TV Team
13-10-2015 16:26
27-01-2016 20:48
Hi, I'm having the same issue when using the app on my xbox one. I've contacted you about this before and I was told to uninstall and reinstall the app, which I did, but then the error comes up again. I was also told it might be an issue with my xbox one but now that I see this happening to someone using a different device it must be your service. Could you please let me know if this can be fixed? I enjoy your service and don't want to cancel, but I will if this keeps happening.
28-01-2016 15:31
Hi @Anonymous User
Thanks for your post and sorry to hear that 😞
I'll email you shortly to gather more details.
Birgit
NOW TV Team
17-04-2016 18:06
19-04-2016 16:27 - edited 19-04-2016 16:29
Hi @Anonymous User,
Thanks for posting.
Can you take a look at the article here and follow the steps.
Failing that can you tell me if you are using a VPN or private network on your connection or if your PC is connected to anything like a secondary monitor or TV - also do you see any error codes with the message?
Thanks
Simon
NOW TV Team
19-04-2016 20:12
20-04-2016 15:53
Hey @Anonymous User
Would you be able to refresh your connection between your PC and the router by restarting the router completely?
Thanks,
Ryan
NOW TV Team
20-04-2016 19:07