Can't log into app on iPhone

[Anonymous User]

Every time I try to log in on my app it says the username / password are incorrect. I have reset my password and can login on safari. So the details are correct. Please help

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

I'm sorry to hear about the issues you have encountered when signing in on your iPhone. 

When you sign in on the Safari is that through the browser on your phone or on a Mac? 

If you have signed in on a Mac can you please try to play content and then try uninstalling and reinstalling the app on your phone and try again? 

Please let us know how you get on. 

Thanks,

Karl

NOW TV Team