How do I cancel auto renew?

[Anonymous User]

Hi I have followed instructions on how to cancel auto renew nut don't seem to get an option to accelerate at the side of the pass on screen. Is this because I'm using an iPad or Xbox one? Please let me know where I'm going wrong.

[Anonymous User]

Should say cancel not accelerate 

[Karl-F]

Hi @Anonymous User

Thanks for getting in touch with us here at NOW TV. 

I have sent you an email in regards to your query. 

Please keep an eye on your inbox.

Thanks. 

Karl

NOW TV Team