03-04-2016 15:51
I've paid for a day pass so I can watch the Man United - Everton game, and I keep getting a message saying "Unable to issue a licence to play this protected video. Please try again. [c:1010/t:6024/c:4110]".
I've tried loads of times, and it keeps saying the same thing.
This needs to be fixed by kick off time (4pm - in 9 minutes time) or I want a full refund.
Any chance you could actually make sure your service works before taking people's money for it?
03-04-2016 15:56
@Anonymous User
Hi there, I'm typing as quick as I can here for you 🙂
What device are you on? Are you using a VPN at all? Are the time settings on the device correct? All of these can prevent the video being played.
03-04-2016 16:18
Not using a VPN and all device settings are the same as they were a coup[le of weeks ago when I last used NowTV and it worked fine
03-04-2016 16:58
As previously requested...
What's the make and model number of your NOW TV playback device?
03-04-2016 17:07
I'm watching it through a laptop, using Firefox, Windows Vista. Never had a problem playing Now TV through it before (last used a couple of weeks ago).
03-04-2016 23:50
I'm watching it through a laptop, using Firefox, Windows Vista.
Same issue, exactly the same browser & device. 4hours on with live chat and no fix found. Last guy said upgrade to windows 10, lmfao.
05-04-2016 14:58
Hi there @Anonymous User and @Anonymous User
Sorry to hear that you're both having similar issues here.
Would you be able to follow this link and let me know if your Silverlight is running okay?
http://bubblemark.com/silverlight2.html
Thanks!
Ryan
NOW TV Team
05-04-2016 22:23
that runs fine, still can't watch sky sports though
06-04-2016 22:15
That works for me too.
Don't know if NowTV will work though because I only use day passes, and there's nothing I want to watch at the mo.
09-04-2016 12:36
I get exactly the same message which flashes up very quickly and disappears. It's nothing to do with Silverlight, the balls bounce around just fine. My machine is a Dell Inspiron running Vista.