25-01-2017 21:37
I purchased a Sky Sports Day pass last Friday on my Apple TV. The splash screen said it would cost £6.99, the subsequent email from Now TV and your website says it costs £6.99, yet I've been charged £8.99. I contacted Apple but I was told it was nothing to do with them and directed my to Now TV. Can you please make sure I'm charged the correct amount? Too late for me to cancel the purchase, since the nature of it (to watch a football game immediately) meant it was used at the time.
Thanks joe
13-02-2017 19:08
13-02-2017 19:13
13-02-2017 19:16
Who's name is on the credit/debit charge?
13-02-2017 19:21
@Anonymous User wrote:
Tried to contact Apple - told me it was Now TV's problem
Hi @Anonymous User
who you go to depends very much on how you signed up for NowTV.
If you signed up through Apple TV using Apple/iTunes, then you need to go to Apple because it is Apple that handle payments in this case.
However, if you signed up for NowTV through a standard NowTV account which you created on NowTV.com and then signed into that account on Apple TV, then it's now TV you need to talk to.
If it's the latter, then you can speak to live chat about the issue. By following the link below
http://help.nowtv.com/contact-us/Purchase-history
13-02-2017 19:19
13-02-2017 19:21
@Anonymous User wrote:
It comes out of my iTunes account
Then it's their issue to sort out, not NOW TV's...
13-02-2017 19:24
@SeeMoreDigital wrote:
@Anonymous User wrote:
It comes out of my iTunes accountThen it's their issue to sort out, not NOW TV's...
@SeeMoreDigital you beat me to it
13-02-2017 19:27
13-02-2017 19:29
13-02-2017 19:36 - edited 13-02-2017 19:40
@Anonymous User wrote:
Yes I know that. I'm not so worried about previous refunds, I want the issue sorted for future purchases. For that, Apple said it's Now TV who sets the pricing on their app. Now TV said it Apple. It's ridiculous no one know a straight answer to the pricing!
In this instance Apple have sold you the product (ie: the Sports pass). It's very clear on NOW TV's web site how much their services are supposed to cost, so it's Apples responsibility to sort the issue out. And don't let them (Apple) fob you off!