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@Anonymous User wrote:
The simple fact is, is that NOW TV dont know whats causing it or they would have resolved it. I've done support and 1st, 2nd, even 3rd line support are supposed to get the issue along that chain.
They'll blame the internet provider or your router needs rebooting or theres local issues with the exchange, all will be blamed before they acknowledge there is a problem their end.
Then we get what is happening here. A constant deferral to other people to look at it inside NOW TV and then nothing.
The simple answer is they dont know how to fix it and just dont want to admit that.
I'd hazard a guess they do know what's causing it and hoped only a minority of customers find it annoying enough to complain,
if I'm correct this is a short sighted policy, as I've posted before in this thread it is actively costing them customers who would like to switch to Now TV.
I'd further opine that this issue is being caused by the encoders Sky are using, in the dim and distant past I've seen similar but not as bad issues caused by bad encoding.
Its all the more annoying because I have 5 other sports services at my fingertips that work perfectly, I am trying to do the right thing by paying for my sports content but if this isn't resolved soon I might just cancel my sub and rely on my VPN and the overseas services I am lucky enough to have the use of.
I usually only use these when the sports I want to watch are not on British TV but if Now/Sky can't supply an uninterrupted picture I might have to revisit that policy!
