04-01-2017 20:40
While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?
Solved! Go to Solution.
01-09-2017 9:52 - edited 01-09-2017 9:52
Hi all,
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Thanks,
Karl
26-02-2018 10:56
@Anonymous Userwrote:I was watching Sky Sports Main Event and PL channels yesterday, and there was some slight freezing through the games.
An additional issue, I've been experiencing, is when the picture just disappears and multi-coloured, vertical lines appear all over the screen, before the picture reappears.
I've not had Sky Sports on much during the F1 off-season, but the two or three times I have, this has been an issue.
Can anyone please post on here if they are experiencing anything similar?
Mark
i can confirmed the same problem with multi-coloured on sky sport channels all so happing on the moves channes too when i watch live move channels to .
26-02-2018 18:31
Thanks for that, Ken. Is anyone else experiencing these issues.
It would be good if people can post their issues to get an idea how bad the problem is.
Any response from NOW TV? Wasted £7.99 on the service yesterday. Not very happy at all, particularly given the woeful live streaming quality for much of last year.
26-02-2018 19:55
No problems for me yesterday, in fact never had any issues.
27-02-2018 17:26
07-03-2018 16:08
I too have had the multi cloured picture breakup on the last two weekends, the first time I thought it may be a problem with the feed Now TV were receiving or my new Now TV stick, but two weekends in a row with others experiencing it on different devices makes it seem a problem with Now TV again.
Lets hope this is not going to be another 10 month ongoing problem.
08-03-2018 10:25
@stammie1609wrote:I too have had the multi cloured picture breakup on the last two weekends, the first time I thought it may be a problem with the feed Now TV were receiving or my new Now TV stick, but two weekends in a row with others experiencing it on different devices makes it seem a problem with Now TV again.
Lets hope this is not going to be another 10 month ongoing problem.
same here i get multi cloured picture breakup too but it not just the sport channels it the move channels too
08-03-2018 11:40 - edited 08-03-2018 11:48
Hi @ken242
Just to let you know you are not alone with the multi coloured picture breakup on the nowtv streaming service.
I haven't got a sports pass currently, but i have noticed this picture breakup problem on live channels on both my cinema and entertainment pass, where the top third of my TV screen shows weird random multi colours.
Have also reported the above to @Karl-F the Community Manager.
I been trying for a while to take a photograph to pass onto Karl, but because it's random in my case every time it happens i haven't got my camera phone to hand.
If you or anybody else effected can manage to take a photo of this multi coloured screen picture breakup, please post on here to show Karl and his Tech Team where apparently they can't seem to replicate the live picture issues their end which some of us are encountering.
Thanks.
08-03-2018 11:49
Thanks in advance.
We've raised this with our teams and are investigating the issue.
Sorry for any inconvenience this has caused.
Karl
08-03-2018 23:53
still happening on sky sports premier league channel,SORT IT OUT PLEASE NOW TV
@Karl-Fwrote:Thanks in advance.
We've raised this with our teams and are investigating the issue.
Sorry for any inconvenience this has caused.
Karl
WELL?