04-01-2017 20:40
While using a black Now TV box with a wired connection and a 200 Mbit connection I regularly get 2-3 second picture freezes while the sound continues unaffected. While watching football it happens every 10 minutes or so. It's not a huge issue but more irritating and it only occurs while watching sports. Has anyone had a similar problem that was fixed?
Solved! Go to Solution.
01-09-2017 9:52 - edited 01-09-2017 9:52
Hi all,
Just an update to apologise for the issues you have experienced when trying to watch sport on NOW TV.
Yesterday we pushed out an update that should now have resolved the issue across our Sports Channels.
We continue to monitor these channels, if you still experience this issue please let us know.
Thanks,
Karl
03-07-2017 19:18
I concur with all the other contributors - after a nightmare watching the first 2 Lions tests - dare I expect or even hope for a decent service for the last one?
03-07-2017 19:26 - edited 03-07-2017 19:27
@Anonymous User wrote:I concur with all the other contributors - after a nightmare watching the first 2 Lions tests - dare I expect or even hope for a decent service for the last one?
Given the thread started six months ago and nothing seems to have changed, then expect nothing and have no hope! Over 230 posts (though a few have been removed) and zero impact. The thread that cannot be named has just 81. Lightweights!
04-07-2017 9:00
@Anonymous User wrote:I concur with all the other contributors - after a nightmare watching the first 2 Lions tests - dare I expect or even hope for a decent service for the last one?
Well unfortunately my expectation ahead of the 1st ENG v SA test match on Thursday is for another 5 days of cricket being spoiled by this issue 😞
The communication from NOW TV has been woefully poor to date. They really need to up their game on that front! But remaining hopeful that this issue will be resolved soon.
03-07-2017 12:59
Sounds like you are encountering the same picture freeze problem that many NowTV Sports Pass customers have rightly complained about on here.
This issue is still on going and i would suggest adding your frustration with the NowTV Sports Pass broadcast streams to this thread linked below.
03-07-2017 16:32
04-07-2017 8:55
@Anonymous User wrote:
@Karl-F I think most people can understand if there is a problem. It's the complete lack of communication that has made people angry. In 23 pages, on 2 occasions it has been acknowledged that there is an issue and even then it's a bit vague. As the community manager, can you please give regular updates as to what's happening?
@Karl-F"what he said!"
06-07-2017 17:56
07-07-2017 13:35
Looks promising guys, watched the 2.5 hour Lions 2009 "Living with Pride" Documentary last night and not a single picture freeze glitch (The way it should be all the time).
For me the acid test will be the Final Lions Game live this Saturday morning.
Hopefully, once this issue has been finally fixed and officially confirmed on here by the NowTV Team, i honestly believe that NowTV seriously need to look into compensating customers in some way or another who have suffered these appalling poor sports streaming PQ problems over a long period of time has a thank you gesture for all their perseverance and patience.