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keno
Mentor

No sound on Sky Sports 4

Watching the golf this afternoon. Sound suddenly went off completely about 30 minutes ago. The other Sky Sports channels are all okay. What's going on?

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Community Manager
Community Manager

Re: No sound on Sky Sports 4

The audio issue have now been resolved.

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AllyG
Advocate

Re: No sound on Sky Sports 4

Yep, I've the same problem. Bit annoying. Hoping they can fix it soon. Not the same without the commentary. 

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AllyG
Advocate

Re: No sound on Sky Sports 4

All fixed, good work!

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keno
Mentor

Re: No sound on Sky Sports 4

Latest problem on Sports 4. Sound is woefully out of sync with the picture on the golf this afternoon. What is going on??? Why these problems of late? Other Sky Sports channels are fine.

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Andy-S
NOW TV Team (Retired)

Re: No sound on Sky Sports 4

Hi @keno

 

Thanks for letting us know.

 

We have raised this with the team to get it looked into.

 

Thanks

Andy

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keno
Mentor

Re: No sound on Sky Sports 4

Come on please. Why is it taking so long. There is a 5 second delay between
sound and picture. This is ruining the viewing experience on the golf.

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Andy-S
NOW TV Team (Retired)

Re: No sound on Sky Sports 4

These things take time to get rectified @keno

 

As you can now see there is an open incident for this issue.

 

You can keep upto date by following the instructions within this post.

 

http://community.nowtv.com/t5/NOW-TV-Service-Status/Sky-Sports-4-Audio-Sync-Issues-27-10-2016/m-p/40...

 

Andy

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keno
Mentor

Re: No sound on Sky Sports 4

Hi Andy. Looks like it's sorted. See my latest post.

Regards

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Community Manager
Community Manager

Re: No sound on Sky Sports 4

The audio issue have now been resolved.

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