Very poor broadband buffering all the rime

[Angie11]

Anyone else having an awful time with their broadband speed....ours just buffers all the time.  Computer speed very poor, watching TV awful.

Also trying to get to speak to someone at Now isn't easy,  and when you go to their help links.....page not found 

[Angie11]

Omg now I've earned an advocate badge.....keep your badges just give us a strong signal please 

[gavs82008]

@Angie11 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1