31-01-2024 11:59
Certain websites and apps are not connecting on my now tv broadband connection. These websites include - reddit, avforums, xboxgamepass, steam, gog galaxy, epicgames. This occurs on a pc, tablet or mobile phone.
I have checked this on my giffgaff mobile data connection. All of the above websites connect through giffgaff.
31-01-2024 12:53
Have you gone into your NOW online account and switched off or set Broadband Buddy Setting to either Age 18 or off, where the default setting is Age 13 and will block access to certain websites.
01-04-2024 19:36
Have you tried a factory reset to the router?
https://help.nowtv.com/article/improve-broadband-speed
Then turning off the broadband buddy mentioned by @schnapps
https://help.nowtv.com/article/set-up-and-manage-broadband-buddy
01-04-2024 19:43
@gavs82008 yes we tried both 😞 resetted and restarted the router several times 😅 I even tried putting the buddy on 18+ left it like that for a day (didnt help) then turned it off all together - didnt help either 😞
01-04-2024 20:14
Sorry had not noticed you started another thread not long after this post.
https://community.nowtv.com/t5/Setup-Performance/Parental-control-broadband-buddy-already-OFF/td-p/6...
All i can suggest is to call the broadband team in the morning from 8am. See the link for the number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1