Text from NOW saying there's a delay with my broadband, but my broadband has been working just fine

[muppet2011ad]

So I ordered NOW TV broadband with an activation date of the 24th July. I plugged in the hub on that day and since then I've had internet just fine. However, this morning I got a text from NOW saying that my activation date has been delayed to the 2nd August and my orders and appointments page says that it hasn't activated yet. Despite that, I still (at time of writing) have broadband working perfectly.

Does anyone know what's going on here?

[gavs82008 · Accepted solution]

@muppet2011ad 

Could be a glitch. Best to call the team to make sure. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412472

[muppet2011ad]

@gavs82008I gave them a call - apparently openreach got my phone line live but not my broadband, although they mentioned that sometimes they make a temporary connection which NOW won't get told about. That possibly explains why NOW doesn't consider me activated but I'm sitting here with broadband.