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Anonymous User
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Orange Light - Router Reset

Hi

 

I had a steady orange light on my wi-fi router.  After trying to power-off several times over several days (home wi-fi and now-tv router) I decided to to a hard reset using the pin/button on the back of the now-tv router.  That restored the now-tv router (yeah - I now have a blue light!) but I am unable to get BBC iPlayer to work (I live in Finland)!  

 

Previously, when I connected my laptop to the now-tv router, it indicated that I was living in the United Arab Emirates.  But after the hard-reset, it now indicates that I am living in Finland (which is, of course, correct!).  So it seems that the VPN element of the now-tv router has been lost.

 

Is anyone able to help?  There is a sticker on the now-tv router saying "do not press reset" but I felt I had no other choice given the previous attempts to reset the box had failed.  Any thoughts welcome!  We have a 3-yr old who can't watch her CBeebies during the lockdown!!  Many thanks!!

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