Nowhub Ethernet keeps dropping connection

[Simon4]

Had my box for 3 years. Now it keeps dropping the lan connection to my pc and ps5.

Tried new cables, same thing.

WiFi still works and the internet connection it's self doesn't disconnect.

Any ideas?

[gavs82008]

@Simon4 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

[RoyB]

@Simon4 

I think that only leaves a faulty router as a possible explanation.

But @gavs82008 ‘s advice will cover that.

[schnapps]

Hi @Simon4 

As a temporary test I would go into the NOW Hub Router webpage settings and disable IPV6 over Lan.

Also maybe try under the Ethernet settings on the Hub change to Fast Ethernet.

I doubt the above will make any difference especially if you had trouble free Ethernet connection for 3 years but worth trying.

Also I am assuming the NOW Hub is not overheating.